How it works

Three different stages

The work has three stages that should stay distinct:

• Service request — you describe the furniture and send the form.
• Project review — the details are reviewed and questions may be asked.
• Confirmed work — the specific assembly job is agreed before it is carried out.

Until that third stage, there is no appointment. New York State coverage is already the service area. What still needs confirmation is the furniture, the setting, and the other job-specific details.

1. Tell us what needs assembly

The request form collects a name, email, the ZIP code of the assembly location, a furniture type, a project size, and a description of the work. Phone and a product link are optional. Photos and instruction files are not uploaded on this website.

A complete request names the pieces, says how many there are, and mentions anything already known about missing parts. It does not need a time estimate. If the first message is thin, the review stage is where gaps are filled.

If a request cannot be sent, the site will say so rather than treating it as received. You can also write to [email protected]. Sending the form is still not an appointment confirmation.

2. Share the furniture details

Include the ZIP code, how many items there are, and any product name or link you already have. Instructions, photos, and notes about damaged parts are useful when they exist. They are not required for every request.

Those details help clarify the expected scope of hourly assembly.

3. Review the project scope

After a request is successfully delivered, the furniture description is read as a project. The questions at this stage are practical: which pieces, how many, whether they are ready-to-assemble, whether they stand on the floor, and whether the location is in New York State.

Follow-up may ask for a product link, a photograph, or a copy of the instructions. Those materials are requested only when they would help. They are not a hidden requirement of the first form.

This stage can end with a decision not to take the job. Unusual products or missing essential parts may not go forward. That decision is about the project, not about whether the state is in the service area.

4. Confirm the service arrangement

Confirmation is a later communication about the specific job. Nothing in the form creates a confirmed visit.

When work is confirmed, it is the assembly of the agreed furniture at the agreed location, arranged by working time. Adding extra pieces on the day is a change of scope and should not be assumed.

5. Assembly begins

Assembly uses the parts and hardware that came with the furniture. The pieces need to be at the location. Reasonable working space in the room makes the work possible.

A one-hour visit can suit a straightforward single-item project. Larger or multi-item projects may require additional time.

If a part is discovered to be missing after work has started, that portion of the project may have to stop until the manufacturer or supplier provides it. The request form asks about known damage for that reason.

6. If more time is needed, that is discussed before continuing

If additional working time is needed, it is discussed before the work continues.

Completion means the agreed pieces have been assembled. Placement in the intended spot is part of ordinary furniture assembly when that was the described job.

After a request is submitted

Rust Desk Furniture reviews the furniture details and follows up about that specific project. Confirmed work is agreed separately from sending the form.

Request Furniture Assembly See What We Assemble